“Cerebra’s vision is to be the leading Remote Infrastructure Monitoring service provider with a clear focus on cost effectiveness, high quality customer satisfaction, and on-time delivery.”
Typical projects are Remote Infrastructure Monitoring, Remote IT Support, Remote Customer Support etc. These projects can cater to more than one client / project at any given time. The result would be improved service levels, better response-times, minimized downtime & proactive support. Our comprehensive and flexible solutions address all layers of technology, and reduce IT operating costs while simultaneously improving services levels. Server, Storage & Network Management.
The enterprise IT infrastructure is growing across all levels, increasingly becoming more complex to manage. Large enterprises are setting up centralised Data Centers, Global Network topologies and distributed Storage Management strategies. Managing this needs cross-technology expertise, experience, and above all, focus.
Server Management & Monitoring
Cerebra specialists work from offshore delivery centers to offer full life-cycle support for IT infrastructure. Our team will monitor key components and the utilisation of system resources, including server availability, utilisation rate, performance and configuration.
Server Management services include 24/7 administration of the server and data center, using a slew of automated tools, Remote Problem & Incident Management, Operating System upgrades and Version Control, Disk Usage Optimization, Processor Usage, security and bug patch notification for the Operating System, Alerts & Problem Escalation to appropriate parties, based on agreed upon processes. This is done on a 24/7 basis to ensure that mission critical data is always available.
Network Management & Monitoring
Administrators will monitor Client’s network infrastructure 24/7, manage Network Devices – Configuration and maintenance of Firewalls, Load Balancers, routers, switches, hubs, etc.
Managing Network Performance
Provide visibility of spare capacity and utilization trends.
Desktop & Devices Management
Effective usage of tools and expertise, to monitor the health and performance of thousands of desktops and devices. By enabling the execution and management of key tasks remotely, in a secure environment, Cerebra frees its Client’s IT staff from these laborious and manpower intensive tasks.
Asset Tracking & Inventory Management
Configuration of automated hardware & software asset tracking processes. Cerebra collects data, providing accurate hardware and software inventory information on servers, desktops, laptops and handheld devices across major platforms in their environment. Scheduled & ad-hoc monitoring of enterprise IT networks provide up-to-the-minute information that facilitates planning, budgeting and compliance initiatives.
Operating System Management
This deals in the standardization of Operating System builds across servers, desktops and laptops throughout the enterprise. We perform remote hard disk partitioning, formatting and installation of the OS, and help create automated standard builds using a scripted installation or an image for Windows.
Computer Virus and e-mail SPAM monitoring deals with the remote deployment and configuration of the chosen antivirus solutions across all platforms. We perform automatic daily patch updating (virus signature files) of all antivirus products used in the enterprise to combat the latest viruses across servers and desktops. This ensures inbound emails are clean before it arrives to user desktops.
Using both proactive and reactive techniques, Cerebra security services help companies protect business data and processing systems from loss and damage due to computer security breaches. This involves Real-time Network Monitoring, advanced security analysis.
Our IT Security services include Design and implementation of an IT Security Management Architecture that fits Client’s risk management profile, 24/7 security monitoring of firewalls, intrusion detection systems and integrated security appliances.
There is always tremendous pressure to reduce costs while improving customer service. SLA Management, Cost Control and Risk management covers the critical challenges in delivering proactive and comprehensive support to its end users.
Cerebra leverages best practices to run a highly efficient and cost effective support operation. Here is where Cerebra Enterprise Help Desk Services can help.
HelpDesk Services establish and operate Client’s IT help desk 24/7. Our highly skilled consultants, mature processes and expertise, using a wide-range of tools, gives us the advantage of providing top class support at reduced costs. They act as single points of contact for all users of the organisation to direct questions and report problems regarding supported software, hardware & networks.
RIM acts as a liaison between the clients Global IT managers and the RIM team in Bangalore, India in the day-to-day operations.
LET’S WORK TOGETHER